"When you think about it, customer service is as old as the 'world's oldest profession'. You'd think they'd get it right by now." --John Q. Customer

JOHN Q. CUSTOMER'S SATISFACTION REPORT is a privately published newsletter dedicated to documenting the expected world-class service that keeps customers satisfied and returning.

Customer service professionals have had years of education, experience, seminars, workshops, how-to newsletters, focus groups, surveys, advisory panels, incident reports, letters, evaluations, training, monitoring, and standards all focused on one thing--the customer's perception of service delivery. JQC's SATISFACTION REPORT documents the results of all that effort in a unique monthly publication about the results of actual customer contact by the service, retail, hospitality, and support industries.

WHY SHOULD YOU READ JQC's SATISFACTION REPORT?

  1. It is customer service reviews with an attitude--interesting reading for all.
  2. You get a unique perspective on customer service.
  3. If you are a patron, you will learn who has done it right (and wrong).
  4. You will understand the significance of world-class service.
  5. You will learn how proper customer management affords great advantage.
  6. You will decrease your vulnerability to customer migration.
  7. You will find opportunities previously not known to you or neglected.
  8. You will learn to deal practically with customers' expectations.
  9. You will generate competitive agility.
  10. You will increase your business' credibility and confidence when dealing with customers.
  11. You will explore future implications of customer service for your business.
  12. You will get constructive, stimulating and practical ideas.
  13. Most importantly, people are your business and this is a service economy with plenty of competition.

SUBSCRIPTION INFORMATION


In order to insure quality and exclusivity, the number of subscriptions is limited to 1,000 with new subscriber slots determined by expired subscriptions. There are currently NO subscription vacancies available. To be included on our waiting list, click here and enter the words "JQC wait list" in the subject line. Include your name and mailing address in the body.

When subscriptions are available: For 12 monthly issues please send a check or money order in U.S. funds drawn on a U.S. bank made payable to JQC's Satisfaction Report?$180 for U.S., Canada, and Mexico addresses ($220 elsewhere). Send your payment to John Q. Customer, PO Box 16278, Tucson, AZ 85732, USA.

Needless to say, JOHN Q. CUSTOMER'S SATISFACTION REPORT accepts no advertising.