John Q. Customer bestows his annual service awards on the best customer service providers and lists those businesses that have become world-class customer service disasters:

BEST CUSTOMER SERVICE, 2005

Four Seasons Hotels
American Airlines telephone reservation system
Enterprise Rent A Car
Marriott Hotels
Nordstroms
Filemaker telephone support
The UPS Store
Office Depot
Amazon.com
FedEx

WORST CUSTOMER SERVICE, 2005

Pay Pal
Ticketmaster
Wells Fargo Bank
Radio Shack
Baskin Robbins
Office Max
Dunkin' Donuts
Holiday Inn
Rock and Roll Hall of Fame
DSW Shoes
 

Do you think you've got a better list? Email it to me.