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Working incognito and paying his own way to ensure nonpreferential treatment, John Q. Customer (a pseudonym) is a management professional and perpetual customer who has spent decades observing, critiquing, and reviewing customer service in a frank and personal way. He is a columnist, writer, and experienced customer service provider.
John Q. Customer or his official representative is available for presentations, speeches, and consulting from a customer's point of view. He is available for hire to evaluate your company's customer service (if he hasn't already). |
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